Quote from: N1N4A on June 27, 2025, 05:31:51 AM

Hello, thank you for bringing this to my attention.
I have forwarded your complaint and brought this to higher ups to perform an investigation on your case.

This reply is from RoobetHowie

"Hello, the following account provided has been locked due to a Violation of our ToS, specifically
owning or managing multiple accounts with logged records of coin mixing.
If a deposit was made with a different address than the one provided in the withdrawal, security flags account for coin mixing.
That is why the account was locked, sadly due to this ToS violation I am not able to return the funds.
Roobet is a casino, not a bank. We can't provide a refund because the funds are not entirely yours, it's the casino's.
As per ToS Violation rules; Funds have been confiscated and deducted from the locked account."

Hopefully this helps!

Thank you for your response. Finally, someone tried to help me. I really appreciate it.
I understand that they closed my account and won't reopen it, but the money in my affiliate account is mine. I saw a similar issue with AskGumblers, and they gave him the money in his affiliate account but kept his account closed. So why doesn't Roobet treat me the same way and give me the my affiliate money I worked so hard to earn?!
Is this racism between players?
I think Roobet always claims to be the fairest casino, but they don't treat everyone with this principle.

https://www.askgamblers.com/casino-complaints/roobet-casino-my-roobet-account-is-locked-no-information-why

Please see this complaint, it is similar to my problem and you will find Roobet casino response that they returned his money as a one time courtesy gesture

https://i.ibb.co/jvRX5Zfx/ask.jpg