Without a doubt, as long as they are processing withdrawals (even with delays) it gives some confidence to their users. On the surface it could be the case they are trying to make things right but they are always trying to catch up with the backlog yet never quite get there. If they addressed their support team issues, it would reflect on them positively.
Eventually, they are trying to make the things right. A lot of users still have their trust on Freebitco as Freebitco team is always processing the withdrawals of the users. The delays are making some users unhappy though. They have also doubled the WOF spins amount for 1 year. However, there are some unresolved issues which are related to account hacks or withdrawals to unauthorised addresses. And the most annoying part is their unresponsive support team. Above all these things, processing the withdrawals of the users is the primary thing to survive here.