That’s a pretty vague reason since they allow them to use their brand to be attached on the token so regardless they are related or not they are partially liable on the investors sake because they will not invest if this is not about Fortunejack which is a reputable casino.
They should decline using their casino name in the beginning if they are not with them.
We all know that FJ team has part on the token sale profit.
I'm not sure if they actually hired an external team to carry out the project or did it themselves, but as you said, the responsibility lies entirely with them for putting it on their website using their brand. And the solution was so simple: back in January, when it was clear something wasn't working, they could have just apologized and issued refunds. Instead, they spent a couple of months running raffles, giving away $1,000 a day, which only attracted bots that brought no real benefit to the project. They even preferred to keep wasting extra funds by launching a worthless token rather than doing the right thing and returning the money, even if only 50%. They're an absolutely worthless team that kept us trapped with lies and couldn't even put out a proper statement. Which leads us to believe this was all planned by them from the beginning, because otherwise, the normal thing would have been to do the right thing.
I do understand the frustration and we all know that they are affiliated to this token no matter how hard they twist their connection.
The only issue is this is a utility token which is not regulated. They can make this a long game of delaying or dodging the issue until investors already tired on chasing them since they are not obligated to give dividends.
Making other user aware especially players about what they did to token holders is the only thing you can do to force them to issue refund if they want to protect their reputation.
I also believe they’re just going to dodge the issue until people get tired and it eventually fades away. Hopefully, this stain will remain with them forever.