It is quite possible that Bitpanda sent LTC to the deposit address of another Stake user, and that someone is surprised to find 40 LTC for free in their account. LOL

Stake’s answer:

Hello there.

We are contacting you regarding the LTC transaction that you have submitted to be recovered.

Unfortunately, you have sent the funds to an address that belongs to another account, therefore we are simply not able to recover them.

We are, by no means, able to simply deduce the funds from other players accounts, therefore the recovery procedure is canceled and the funds are permanently lost.

Kindly try to be a bit more careful with your transactions in the future, since we can't always guarantee a successful recovery, and we have a limited number of transactions to be recovered per account.