Quote from: holydarkness on July 01, 2025, 06:37:40 PM

Quote from: Arbus1nka on July 01, 2025, 07:41:53 AM

Quote from: holydarkness on June 27, 2025, 07:06:08 PM

To be fair and transparent... I'll address this one, once, publicly. BK8 sent me the supporting evidence for their claim above. But... BK8.Official, I'm afraid I have to say that I agree with the sentiment of the overseers here. Though your supporting evidence sent to me did substantiate your claim, it doesn't explain and/or justify the confiscation.

Were there a specific violation that the player did with his gambling activity, or other evidence you can show me [either for my eyes only or publicly here], that explains that the steps you take is needed, necessary, and/or justified?

What can happen next?
i.e. we just create a topic with a complaint, and then a bookmaker representative comes down from heaven and leaves a comment. right!?
is there no way to influence him?

it turns out they answered me:
"Dear player. YOU made bets with us and we thought that you are not a normal player. While you were losing, we did not apply the deposit refund rule, because we would have to cancel the bets you lost. But as soon as it turned out that your balance became positive, we decided to cancel your bets! Please do not pay attention to the fact that you had 4 deposits and 3 withdrawals earlier, the check works as fairly and honestly as possible!"

Is everything correct???

Will this topic simply end up remaining in history forever? Or will the bookmaker be marked as "THIEF"?

I'm in talk with them. It'll be a slow one as it has to be done through PM and there will be delays where they're off of the forum and didn't notice the reply, etc., instead of what happens with other casinos where I am assigned with the direct contact of their staffs [yes, some assign more than one contacts] where I can nudge whenever I want.

But point is, I am still trying to have a talk with them regarding this. So it's probably best to wait before losing hope and drawing conclusion.

ok. we'll wait

Thank you for everything you do!