I never abused holy I have thanked him multiple times he is done great but it’s the casino that are so screwing him over. I did everything what was said and still get lied to from bcgame they couldn’t even resolve the gamblersask one. It’s all printscreened how can you tell me to do one thing and then when I do they changed it and blame it on a glitch and lie say you can’t see 90 days. The lying and dishonest they are giving. This is my money I worked for it and they are playing with it. Like seriously this can be resolved easy. I won’t stop to them this is just cheating and making them also look very bad. Holy done great as I said but seems bc is kinda making him look bad and that’s what’s making people think it’s him
They are not talking about you, they're talking about someone else... uhh, so-many-one else. Many people disappointed at casinos [plural, not limited to just BC] resolutions and they need someone to lash out, and there I am.
But, I'm not here to talk about that. I'm here to tell you that since you've got your own thread, might be best to stick to your thread and not discussing matters here on their ANN or other thread. As you can probabaly infer from discussion above [by the way, thanks guys, your words means a lot to me, and it warmed my heart] I am overseeing so many cases from different casinos at once. It'll be very hard to keep track of development of cases if the case is being talked in numerous thread, as an information given in one thread, might differ and more advanced and not given in the other thread.
For instance, the update I just did to your SA thread.
So, it'll be significantly helps me if you can stick to your thread.
@Holydarkness is a real asset in the forum for handling all the scam accusation case against casino with coolness despite he is discussing with user that berating him already.
No one can deny hd numerous interventions to resolve disputes and outstanding issues. His gambling experience has enabled him to develop a unique network of contacts that allows him to communicate seamlessly with persons within the casino team. It's a matter of exemplary ethics that he does everything he does for free and never asks for compensation for his services, despite the effort that can be easily observed in complex disputes.
However,
How long will the community continue to rely on him? Honest casinos are supposed to be able to identify and resolve unsolved issues without anyone even having to come forward to present their problem. If hd has succeeded in helping so many users at different casinos, what would have happened if he hadn't been there? I appreciate all his efforts, but I don't think it's professional for a casino to wait for hd to mediate or even present its position.
Uhh, well, just like how cases in SA should be appproached by case-by-case basis, I think it's fitting to say that casinos rep on this forum can also be said need to be approached by casino-rep-by-casino-rep basis. Some simply can't address directly due to the sensitivity of the information, we've established that and it's a known fact and --with no intention to brag, though others may see it as whatever they want to see-- I'd prefer to see it as a blessing that they entrusted someone [well, me] with that private information, because at least it'll show that they're being more transparent and would want to substantiate their "sorry, we caught you, bye" situation.
That, for me, is an improvement.
Moving further, the silence of some casinos' reps are not without reason. At times, the forum account changed hand. It can be clearly evidenced by one casino whose post and replies add signature to the end of their post with the name of the poster, and the signature [the pseudonym of the staff] changed. The new staff possibly had already too much in their hand that they can barely handle forum matters too. Or even didn't know that they're now required to address the forum account on top of their other duty [yes, it happened once, the casino assign new staff to handle the account immediately].
Another casino's rep also happen to be a high-ranked one who travel a crazy lot and can barely address matters, thus gladly relied on me and our direct contact for update and relaying their response to the forum through me.
Specifically for BC, as we're on BC thread, far as I know, each account are handled by different staff from different division.
BC.GAME is with their marketing and community division,
n... I never met them, but I believe it's handled by, well, the poker section of BC, and
BCPoker, well... I never met them, but I believe it's handled by, the poker section of BC, and
BC.Game Support which also changed hand from the first time the account got created, is the one who handled by support and compliance department.
If I read between lines correctly, as my communication with BC develops and they [I'd like to see] trusted me more and more, and gave me plenty of their high-ranked contacts, the account gets "parked". They're still here and actively watching the cases, each cases are on their awareness [far as I know], but they waited for instructions from their seniors to jump in, usually to deliver formal verdict following a discussion with me, or to handle matters on the gambling section that I missed. I draw this conclusion as I evidenced one or two cases where I was waiting for an update from my contact and/or in the middle of a talk with the contact and verdict were made, and before I can even get back to the forum, the account has posted the verdict, that I strongly believe is as per what's ordered by those seniors.
Otherwise, cases on SA, they're just closely watching and ready to relay the information and verdict when their senior instruct them to.
I hope this lengthy explanation covers some of your curiosity about the evolution of these casinos reps [plural casinos] and their silence.