I mean this is what I have, everything I’ve said above is in the withdrawal screenshot I’ve shared, if they’re saying that the ticket ID doesn’t exist and it’s literally in the screenshot just goes to show the length of how much they’re trying to mislead and be shady.
This practice just seems to be shady on their end. I’ve had a user message me on discord saying it’s no use, no one will help. He had to spam the global chat for 3 weeks every hour and then the support finally reached out to him and cancelled his withdrawal and refunded the money back to his wallet, and as soon as he was about to withdraw through a different provider they locked his account saying KYC insufficient. I mean comeon who pulls this shit?
I’m just hoping to get the withdrawal cancelled at this point so I can have the money returned to my BCGame wallet and then atleast try through a different withdrawal channel because this seems to be having all the problems.
I’m eagerly waiting for you reply, you’re my only hope buddy, thank you again!
The doesn't exist means simply they're looking at a wrong "section". As I mentioned before, "ticket" here in casinos can refer to many sections. It's a very wide term. Though I figure each sections has different character-set [TX-ID is, let's say, 16 character alphanumeric, complaint ID is 8 digits numeric, withdrawal and deposit ID is 7 digits of numeric, betID is 10 digits of alphanumeric, and so on], some might share same format and amount of digits.
I've inquired to your situation earlier today, but I was with my personal phone the entire day today due to a personal emergency [and will be for the next couple days] and can only pop back into the forum just about this hour. They've replied to me about six or seven hours ago, telling me that they've zeroing into your account with the UID and currently getting to the bottom of your
casaecase with their finance department.
Again, due to personal emergency, I can only handle forum matters at these hours [and will go straight to bed and call it a night early as my day was long and the next day will be as long] and I think my contact is already offline as I tried to nudge him the second I can handle forum related matters and they're yet to answer since [not to mention that from my long experience talking with them, this is past bed time in their timezone]. Rest assured, they're investigating it with their finance department as per our last talk.
Hopefully, when I wake up tomorrow, I'll get an update, if the case didn't resolve itself already by them crediting your account.