Quote from: holydarkness on Today at 08:35:42 PM

Quote from: itsalphaese on Today at 07:57:06 PM

Hey bud, all good. Real life > Forum troubles xd anyways I appreciate the help.

Thank you for the understanding.

Quote from: itsalphaese on Today at 07:57:06 PM

It's 84 hours and no info on my withdrawal, no message from support, just a bunch of angry peeps on discord saying that everyone is having their withdrawl showing success with no credit. To be fair, it actually feels like a rugpull is incoming idk.

If I may freely infer, it's more due to UPI and their system. It's quite a complex chain of transaction. Last case I oversee with UPI-related matter was simply because the player send a wrong password for PDF. I'll be honest here that I don't know why UPI require BC to require the player to send them a PDF to verify transaction. I believe, worldwide, the transaction happens seamlessly. I handle cross-country transaction IRL, and never have I ever need to ask my client to send me a PDF so I can "liquidate" the fund from my account. Unless we're talking about L/C here.

Quote from: itsalphaese on Today at 07:57:06 PM

I'm always online at this hour, just drop a message over here or on PM if you require any info from me and I'll get you that stat. I always figured their timezone was GMT +/- 1 so didn't expect it to be night for them, cause it's late night where I am from.

Well, yes, their BC.Game global timezone is, I believe, UTC +/- 1, but they're multi-nation company and I think after the pandemy, they apply WFA to many of their staffs. Or maybe they're simply stationed at their satellite office. The contacts I have, though, lives in the UTC+X [I'm not nosy, I didn't ask them where they live] but I know the sleeping schedule of this particular contact, and this is past their bedtime.

Quote from: itsalphaese on Today at 07:57:06 PM

I don't know it just seems to be a runaround at this point when they say they are investigating, clearly the third party provider is not crediting the money so I'm not sure what they're investigating and the lack thereof knowledge isn't reassuring.

Anyway you could get them to reply on the thread?

If you want to, I can specifically ask my contact to send their support team, BC.Game Supportt, to address you and relayed all of the communication I have with my contact. I'm fine with that. Though I don't see the point. I mean... imagine me talking with you for a matter, a long talk, I've got the answer, but then I tell you, "hey, Alpha, can you please ask Beta to response instead of me?" and then you'll have to dial Beta and "yo Beta, I know you're aware this case we have with the forum user, I have a talk with holy for this matter and finance division tell me this and this and this. I've told holy, but can you pop into the forum anda tell that?"

But yeah, I am sure they'll gladly comply to that request. That won't be the first time BC.Game Support jump in to deliver a verdict.

I'd understand what you're saying regarding UPI, but that is not the case here. I haven't done a UPI withdrawal since they don't have a UPI withdrawal channel. UPI are only available and enabled for deposits, all their deposit channels are UPI and a few are net-banking.

I've chosen the 'Bank Transfer' option which is IMPS/NEFT and there is no delay on that cause the entire Indian Banking Infrastructure relies on it, it's quite literally got a 99.9% uptime. This is exactly what worries me, there is no UPI involved anywhere in this scenario.

I've chosen Bank Transfer multiple times before and it's all been credited within a few hours and even on my statement it appears as "IMPS***" or "NEFT****" which means it's a bank transfer.

Now since you've put that in retrospect it makes sense dealing with you directly. I don't know seeing the BCGame support team handle addressing this over here just feels reassuring since it actually mean they're taking cognisance of this issue.

I'll wait around for your reply tomorrow whenever is convenient for you and I sincerely hope that they have an actual update on my case instead of beating around the bush. Nevertheless, I truly appreciate the help buddy. Thank you!