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Also @holydarkness, please help out. [...]
I have sent them proof of my bank statement for the month, a video recording of my opening and logging into my bank account scrolling through all the transactions until today despite all of this proof, they continuously try to mislead their players.
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This is what my contact actually asked me to ask you when I relayed the message, for you to show the proof in form of your bank statement from the date of the said withdrawal to today. Do you mind to send it to me, if you trust me? I will assure you that I will not use that for malicious intent, I'll just relay it to my contact.
Otherwise, you can also send to BC.Game Support [who, by the way, is here giving response as per your request], if you're concerned about privacy and sharing it with third party [me]. I believe they'll forward that info to my contact, and I will make sure they do that by telling my contact that the staff who handle the BC.Game Account has that info sitting in their inbox.
Hey buddy, sure I'll send it over to you via PM now. I'm just blurring out my home address if that's okay.
Also I had sent them all of this already, even a recording of me opening my bank with another phone to prove to that I actually haven't received the amount.
I'm telling you bud they're just doing a full runaround, this UTR doesn't even exist, my bank told me the idenfitication number doesn't even match how it's supposed to be. They warned me it's a fake and told me if the bank needs to get involved they need to see a payment receipt from the merchant who processed the transaction, and I've asked their support for the same. Obviously now they're in a pickle because they can't provide me that receipt because that transaction doesn't exist and neither have they sent the money. It's all a big lie and they're doing everything to cover it up.
Please check your PM in a few you'll receive my statement from 27th June until today (3rd July 2025)