Quote from: holydarkness on Today at 09:52:26 PM

Quote from: itsalphaese on Today at 09:35:15 PM

Quote from: holydarkness on Today at 09:21:16 PM

Quote from: itsalphaese on Today at 09:08:58 AM

[...]

Also @holydarkness, please help out. [...]

I have sent them proof of my bank statement for the month, a video recording of my opening and logging into my bank account scrolling through all the transactions until today despite all of this proof, they continuously try to mislead their players.
[...]

This is what my contact actually asked me to ask you when I relayed the message, for you to show the proof in form of your bank statement from the date of the said withdrawal to today. Do you mind to send it to me, if you trust me? I will assure you that I will not use that for malicious intent, I'll just relay it to my contact.

Otherwise, you can also send to BC.Game Support [who, by the way, is here giving response as per your request], if you're concerned about privacy and sharing it with third party [me]. I believe they'll forward that info to my contact, and I will make sure they do that by telling my contact that the staff who handle the BC.Game Account has that info sitting in their inbox.

Hey buddy, sure I'll send it over to you via PM now. I'm just blurring out my home address if that's okay.

Also I had sent them all of this already, even a recording of me opening my bank with another phone to prove to that I actually haven't received the amount.

I'm telling you bud they're just doing a full runaround, this UTR doesn't even exist, my bank told me the idenfitication number doesn't even match how it's supposed to be. They warned me it's a fake and told me if the bank needs to get involved they need to see a payment receipt from the merchant who processed the transaction, and I've asked their support for the same. Obviously now they're in a pickle because they can't provide me that receipt because that transaction doesn't exist and neither have they sent the money. It's all a big lie and they're doing everything to cover it up.

Please check your PM in a few you'll receive my statement from 27th June until today (2nd July 2025)

I personally think that'll be... not OK? As my contact will probably expect a full unedited info [and the info you gave me won't matter to me anyway, [I said this without any hostility] as the details of your life doesn't interest me]. But yeah, let's try that first, and see if my contact will accept that.

Can you perhaps not blurr the full name? So my contact can match it with their database and be sure that they're indeed your bank statement? Again I'll repeat and emphasize, no personal info from any complainant on this forum intereest me, and I give my best not to commit any personal data to my memory. I'll either deliberately try to forget any details [well, with the number of cases I "bridge" daily, that's not a hard thing to do] or just simply send the documents to my contact without looking at its content.

And, take your time, no need to rush. I'm going to bed and there is about 85% likelihood I'll only be able to attend to forum matters at around the same time tomorrow. But, there is also a chance I can steal ten minutes or so during my coffee and relay this to my contact, in about...seven? eight hours from now? Nine? I'm about to make myself a dinner, clean the home a little, then sleep. I do really need sleep.

Edit: got your PM. The "new PM" notification hits me right after I press post.

Okay, I respect that, at this point I trust you more than i trust their support lol. If you need the unedited version (which is quite literally only my home address - now that i've sent it you I saw there's another tab which shows my address anyways so lol that effort was for nothing) I can send the original bank statement to you without any blur, if you need a video of me logging into my banking app and scrolling through the statement which is recorded on another device, I can provide that as well tomorrow. Let me know please!

Everything from my full name - to the bank account number - the bank account number is the exact same number you can see on the first pic (which is the BCGame Withdrawl Receipt) i shared when i created this post.

You're honestly so good at this (I work professionally in CX) and I'm not trying to flatter you, if Casino's did even 10% of the help you've provided so far they'd have far less problems to handle. The transparency with every casino right now is an all time low. You should seriously work as a rep to train all the support teams and get paid out huge lol.

No worries, whenever you get time (although I'd appreciate whenever you could get this done at the earliest, as it's nearing the 5th day mark now.)