Hi just an update for everyone.
The support reached out to me again today morning, asked me to submit my bank statements again and also with a video from another device with me logging into my net banking and scrolling through the statement (sigh). This was my third time doing this and this time it worked out.
They realised the merchant was a scammer (to be honest - i don't know who's scamming who), they provided fake UTR numbers and after seeing my proof they realised that this was not an isolated issue and has been happening for a while not just to me but to many other players (especially Indians who're using FIAT).
They refunded the money back into my BCGame account, i got the 40300 back in my account and then the urge to gamble had taken over and I made a sweet little extra 10k profit.
I withdraw the 40,000 again, this time using a different merchant AND BOOM I FINALLY GOT THE MONEY IN MY ACCOUNT (had to wait for 2 hours, i was like please not again -__- trust me everything was crossed - fingers, toes, ears lol). BUT I FINALLY GOT THE MONEY!!!!
I legit have no words to express my happiness because i fr thought that this was money gone and I had accepted my fate and decided to never look back.
Thank you to everyone who reached out, thank you for those who poured their insight into this thread and helped.
BUT the biggest fucking thank you to @holydarkness for really getting on this and helping out, I'm sure without your intervention this wouldn't have happened or happened in a much slower pace.
I really hope you consider what I mentioned in the above reply about being a rep cause fr they do need it. Thank you for everything you do for the people out here who get scammed and need help. You're legit a godsend and a legend man.
Time to move on to better casinos and also maybe consider moving to crypto
I hope no one has to go through this pile of shit again, and I really hope I don't have to come back on here and make a thread again (BELIEVE ME I DON'T)
Take care y'all and stay healthy!
TLDR : i got my money, merchant was a scam, thanks to all the peeps and holydarkness especially, fuck scammy casinos.
I am glad that your case got resolved and that you've marked this as resolved. Can you finalize by locking the thread? The button is at the bottom left of the page.
Also, thank you for your kind words here and in PM. I laughed and it warmed my heart. However, being a representative for casinos is not feasible, simply becauase neutrality is needed in facing every cases against casinos, and me being a rep for a casino will have a tendency to cast an idea that I am leaning towards the casino I represent. I appreciate the kind words, though.
About changing casinos... if I may give an advice, perhaps it'll be better to change the payment system? Fiat deposit in India, AFAIK, have tendency to stipr problems across casinos. Not just with BC. So perhaps changing to crypto and abandoning fiat is a better option. If you want a new experience though, a web3 betting, perhaps?
A rep here doesn’t necessarily mean working for the casino rather working on them, they could genuinely do a complete revamp in customer support. I know they hire cheap labor and probably give them all SOP’s and scripts to work off but compassion and some tactility can go a long way in retaining players. Every casino I’ve ever played in Stake, Roobet, B, 1x all have terrible customer support lol.
Also, I’m really considering crypto, the downside is so big it genuinely makes me not even want to consider it. Here in India, buying p2p from Binance (I only know Binance cause I used to initially use it to gamble through crypto and have only used them) buying from p2P here in India mean a 20-25% markup on live prices, then I get a quarter to gamble with, let’s say I make my money back. Theres a 30% straight tax on redeeming crypto as well as platform fees for Binance for selling P2P. All in all, it just makes it super hard for us to work off crypto.
If you have any suggestions on this I’m all ears, yes FIAT has its drawbacks and the occasional one off ‘runoff with my money’ but in the long run if I keep having to buy crypto I’ll always be down marginally higher before I make some back
Also what’s WEB3 casinos, I know WEB3 but what’s with the casinos? If you could probably suggest some (idk if you’re allowed to promote here but via PM would help)
I’ll wait to hear back from you here and then I’ll lock this thread. Thank you bud!