But their complaints, merely because they made them, also doesn't prove their innocence, no?
It obviously doesn't, but it automatically doesn't imply that Rollbit is innocent either. This is where legit evidence comes into play sorting these sort of situations out effectively.
This is true and if the customer are innocent things will be resolved in their favor.
To be honest I don't really like seeing complains that has been here for long and hasn't been resolved. I think the team needs to do more on their customers support. Rollbit has built a good name with consistency.