Quote from: Amphenomenon on Today at 08:49:16 PM

Quote from: Haunebu on Today at 03:00:10 PM

Quote from: Wind_FURY on Today at 02:07:47 PM

But their complaints, merely because they made them, also doesn't prove their innocence, no?

It obviously doesn't, but it automatically doesn't imply that Rollbit is innocent either. This is where legit evidence comes into play sorting these sort of situations out effectively.

This is true and if the customer are innocent things will be resolved in their favor.
To be honest I don't really like seeing complains that has been here for long and hasn't been resolved. I think the team needs to do more on their customers support. Rollbit has built a good name with consistency.

We don't know what actually happen and if the user is really innocent towards those issues he encounter for sure later on he would take his funds out on their casino.

But since there are still running investigation and parties are trying to get good remedies towards these situation I guess what we can do is to wait and speculate about the development of the case .

Also it seems that they are working already with it but it just it need more time to sort the issue and the affected person need to cooperate also update his case. But lets do hope that this issue will be done and those legitimate claims can find good resolution on the issues they are facing.