I suppose if there is a genuine effort on their part they could find themselves being given the benefit of the doubt by some of their customers. I doubt they will have universal support because far too many unhappy customers have expressed their disappointment. If they were really trying to make things better, they would improve their non-responsive support team as that is the first point of contact for customers that have questions.
Eventually, they are trying to make the things right. A lot of users still have their trust on Freebitco as Freebitco team is always processing the withdrawals of the users. The delays are making some users unhappy though. They have also doubled the WOF spins amount for 1 year. However, there are some unresolved issues which are related to account hacks or withdrawals to unauthorised addresses. And the most annoying part is their unresponsive support team. Above all these things, processing the withdrawals of the users is the primary thing to survive here.