Quote from: holydarkness on July 07, 2025, 05:12:53 PM

Quote from: albon on July 07, 2025, 04:14:23 PM

Thanks for messaging me so I could check out your topic.

I have already contacted ShuffleTim on the forum and sent him an email at his official address: tim@shuffle.com. I hope he looks into your issue as soon as possible and tries to help you.

You can also post about your issue on Trustpilot and CasinoGuru. and there’s no need to take further action right now. Don’t worry you’ve provided your evidence, and it’s up to them to examine it and allow you to withdraw.

Umm... let's not try to escalate to TP and CG for the time being and see if we can deescalate the matters with me reaching my contact, shall we? As always [well, at least what I strive to do] we're here to deescalate matters into a resolution, not to escalate things, not when it can be sorted out peacefully.

And, would like to add [and repeat] that raising a case to CG or AG or any ADR or any platform simultaneously while we tried the case here, though it's at player's total own freedom to choose and do, I'll dare myself to advise against it. It is the reason why one specific casino retract themselves from the forum and funnel matters through one channel only, that become a great headache for me, as well as adding further delays and complications to future players' disputes as their system got clogged.

Thank you and everyone else for helping. I will not create any new complaints anywhere for the time being. Hope Shuffle pays out.

I am new to the forum, how do I give merits? Where I can buy them because I am truly grateful for all of you stepping in to help.