Quote from: cendaaa on Today at 11:10:06 AM

Quote from: acroman08 on Today at 10:40:42 AM

what makes your issue worse is that you requested a permanent exclusion to the other 2 two account you opened before

i closed this account before i opened the new one, so I think it should not makes my issue worse i hope :/

Here are the screenshots of email comunication
https://imgur.com/a/ThvGzSa

Once you’re fully excluded your account there’s no turning back. You can’t create new account with same IP or Identity since it’s already a violation of the ToS.

BC.game will face legal issue if they allow some the option to self exclude permanently then open another account.

This is a double edge sword because you can’t create new use it against them when you lose it all. There’s a lot of same issue in the past that blame the casino for not stopping them while they option self exclusion on their other account.