Quote from: cendaaa on Today at 10:22:53 AM

Yes, I had more than one account on this platform, but never two active at the same time. I never used more than one account.
It simply went like this: I deposited and lost everything on the account, and then permanently excluded myself from the account (out of frustration).
Because of gambling problems, in a few days I opened another account and deposited again, lost everything and closed the account.
I never abused bonuses or similar things, I didn't care, I deposited crypto, played slots (no sports bets) and always lost everything over time (of course I also withdrew, but I gradually deposited everything back and lost).

and that's where you fucked up.

once you permanently excluded yourself, there is no coming back to the same casino, a permanent self exclusion is for life.
you are no longer allowed to play there ever again, and you are definitely not allowed to make a new account, no matter the reason.

Quote from: cendaaa on Today at 01:49:58 PM

I dont know, but here are official instructions, article "How to delete your BC.Game account"
https://bc-game-review.com/how-to-delete-account/

that's a review website, anything there is not official instructions.

Quote from: cendaaa on Today at 01:49:58 PM

And here in paragraph "5 reasons not to delete your account" is written:
"Difficulty in account recovery. Recovering a deleted account and all the details attached to it may be almost impossible. If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account. ... with a link to article (instructions) "How to sign up on BC.Game"

that is kinda true, but only for people who just closed thier accounts, not people who self excluded themselves.

Quote from: cendaaa on Today at 01:49:58 PM

So with my common sense is possible to permanent selfexcluded from one account and later sign up new account :/

why would you think that? you self excluded "yourself" not the account.

Quote from: holydarkness on Today at 05:06:48 PM

that site you mentioned over and over as their official response, is not their official. It's extremely likely a phishing site trying to get your account details.

Quote from: cendaaa on Today at 02:48:33 PM

as I wrote above and see the link, they officially present this option in the instructions...
https:[slash-slash]bc-game-review[dot]com/how-to-delete-account/

it's definitely not an official website, but it's not a phishing website either.
just a weird affiliate website. most of the links i checked there redirect to bcgame.sk, which is an official mirror site.

Quote from: holydarkness on Today at 05:06:48 PM

This case should've been closed from the opening post.

i agree