We have identified this user as a multi-accounter through the use of multiple verification methodologies. Initially, one of their accounts was limited on the advice of our provider. Subsequently, the account “Jadens” was created in an attempt to circumvent these limits and continued to engage in abusive sports betting activity (this is unrelated to casino play). This is a clear violation of Shuffle's Terms of Service.
Additionally, the user submitted multiple KYC documents across these accounts, none of which were issued by the country they claimed to be residing in. As a result, we are not permitting the player to continue using our platform. We have allowed them to withdraw their initial deposit, but we will not be honouring winnings that were gained through abusive behaviour.
Just saying multi-account does not work. I have made more than 500 bets and initially when I was losing, you never stopped me. Now, after I got lucky with some bets, you are telling me that I am a multi account.
Please show bets where you think I took any advantage over the sportsbook or anything shady.
My documents are real and if you mean my IP doesn't match, that's because you allow the use of VPN, and because I am connected through a VPN. I am happy to do any kind of KYC you require. Willing to involve any trusted forum member who can confirm the same, providing them any details they want.
Can you please mention what's the multi account username and when it was limited? You say I have multi-accounts and naming my other account, that you claim has been limited, should not be a problem?
You say I submitted wrong/fake KYC which is a blatant lie. The verification was even marked as completed and if the information was wrong, did you blindly marked as completed? I am still happy to provide the same KYC to any forum member and do the liveness verification which you also asked for, and I completed.
Usually casinos doesn't just rely on one or two key factor to determine multi-acc. So, not just IP and VPN. [source: trust me, I've seen a lot of those multi-acc detection under "oath of silence"]. I'd naturally recommend you to go to an ADR who can handle and verify these proofs, but unfortuntely your bettings are sport-related, thus CG won't mediate, and Shuffle isn't on AG, far as I know.