So, if they're able to pay that amount higher than yours, they can also pay you with that amount but I don't know the entire story with your case.
What doesn't add up is that they can pay $7 million apparently but when i have only $1k locked away and account frozen they can't even send me an email. They don't reply to me on livechat, nothing. There is nothing i can do anywhere, they just won't talk to me. I do not even know why my account was frozen. Just radio silence.
They even blocked me on telegram just for asking why my account was blocked. I was not spamming or anything, i just asked the question.
It's impossible to comprehend what the hell is going on without any sort of communication whatsoever. Very very frustrating to put it lightly.