So, if they're able to pay that amount higher than yours, they can also pay you with that amount but I don't know the entire story with your case.
What doesn't add up is that they can pay $7 million apparently but when i have only $1k locked away and account frozen they can't even send me an email. They don't reply to me on livechat, nothing. There is nothing i can do anywhere, they just won't talk to me. I do not even know why my account was frozen. Just radio silence. They even blocked me on telegram just for asking why my account was blocked. I was not spamming or anything, i just asked the question.
It's impossible to comprehend what the hell is going on without any sort of communication whatsoever. Very very frustrating to put it lightly.
. And they just want to get the attention of bc.game when they're in a situation like you. Maybe it will work for you if you also post there and holydarkness is very helpful in all of the cases that he can help with. There were tremendous cases that he's helped with and satisfied with the issues of their withdrawals and accounts that have been resolved.