So, if they're able to pay that amount higher than yours, they can also pay you with that amount but I don't know the entire story with your case.
What doesn't add up is that they can pay $7 million apparently but when i have only $1k locked away and account frozen they can't even send me an email. They don't reply to me on livechat, nothing. There is nothing i can do anywhere, they just won't talk to me. I do not even know why my account was frozen. Just radio silence. They even blocked me on telegram just for asking why my account was blocked. I was not spamming or anything, i just asked the question.
It's impossible to comprehend what the hell is going on without any sort of communication whatsoever. Very very frustrating to put it lightly.
It depends on the cases that involve the parties, the one that was paid that millions in dollars may have a legit case against the casino and able to sort that out and get the money credited, but you on the other hand may have not gone through the right way and have some unresolved hindrances that make your money to remain locked, although this is just my assumptions anyway,. You just need to keep in touch a d make sure you provide the right and accurate information to help your case.