You people who think AI will soon replace employees of casinos have probably never tried an actual conversation with an AI without ignoring all the mistakes it makes. Or, worst of it all, you probably never dealt with AI customer support. Depending on how bad of a day the AI has at the time it has to deal with a customer, it can become EXTREMELY frustrating to the customer really fast.
Most of the 'amazing' AI conversations are scripted or pre programmed to look as if it is doing a fascinating work. Even if casinos decide to replace employees with it, humans will most likely miss the REAL human interactions and stick closer to real casinos with breathing humans, not lines of code.
Or maybe I am wrong.
There is no doubt that AI is replacing human workers in almost every field, and soon they will take over casinos. It's a one time investment, and all your work will go smoothly, but they are limited. In the future, there will be no human services. They are smarter than humans, they will generate fair odds and identify cheating and mistakes. However, they are machines, and they cannot handle customers as well as humans can. Simply put, they lack the human touch that customers need in casinos, such as empathy. This will be a significant issue, and I think in the future, they will collaborate. AI will handle data, tasks, and databases while humans will interact with customers.