Just to be clear. You did KYC verification immediately after registration or after they blocked your funds?
Honesty, I would also fault them for not including the banned countries in the general terms of service. I mean even user atleast endevours to read the terms and conditions and not the bonus rules where the included the banned countries
No, I didn't do KYC immediately because I'm not in a rush to give my personal documents away. I tried to do it once I had to withdraw.
To recap the whole story
- I read the whole
Terms and Conditions, where Italy is not flagged as a blacklisted country (
https://weiss.bet/terms-and-conditions)
- I opened an account on July 3
- Upon registration I compiled a form of personal data where
I declared that I was from Italy- (Note that the site is freely accessible from Italy and I never used a vpn to access)
- I made a deposit and made some sport bets
- On July 11 I tried to make a withdraw and discovered that I had to do kyc and it was impossible from Italy
- My account was blocked and I was informed that they would keep both my winnings and my deposit
- I discovered that Italy was a blacklisted coutry and it was specified in
https://weiss.bet/apb, which is the 9th link in a series of Information about Weiss.bet...
Since the blacklisted coutries were not included in the Terms and Conditions, and also considering that I never did anything to hide my location (I declared it immediately, so they knew before I made my deposit, and I did not use a VPN), I request the refund of my deposit.