Quote from: gh0573d on Today at 10:09:00 AM

Quote from: Kavelj22 on July 12, 2025, 07:55:04 PM

Quote from: gh0573d on July 11, 2025, 11:45:45 PM

Quote from: Kavelj22 on July 11, 2025, 11:31:24 PM

Quote from: gh0573d on July 11, 2025, 09:42:15 PM

An update:

It appears they have successfully moved funds to their main wallet 2 days ago, yet I am still not being credited, and they keep saying "these funds are lost".

https://tronscan.org/#/address/TFVJUrBBBb1wcAzuvTGAvzQYWL2BdhAqus/transfers

I can't blame the casino for a mistake you made three times in a row, and I don't understand how you could have made the same mistake again. However, I can't find any explanation for why Roobet wouldn't refund, especially now that the Tron network is supported and funds can be accessed through the automated system, despite the fact that this was possible manually even without the supported network.

On the other hand, a whale player who is wagering millions of dollars is supposed to be taken into account. Why would I, as a casino, lose a loyal player willing to deposit millions just to receive a small amount that he accidentally sent? Honestly, I no longer see the logic behind all these practices that are supposed to stem from professionalism and experience in the field.

Neither do I. I am only attempting to get the funds they have access to and moved to their hot wallet, nothing else...

I even said several times to them I know it was my mistake and I fully accept it, but they simply couldn't care less in crediting my funds, but rather telling funds were lost, which shows to be incorrect based on the latest transaction.

Unfortunately, Roobet can't be blamed for anything, despite their relatively firm stance. I suspect you were no longer a loyal user of the platform after your deposits were lost, so the large amounts you had previously deposited were disregarded, and your complaints were handled according to the terms of service without regard to any other considerations.

Also, it's undeniable that they were somewhat understanding, as they allowed you to get refund of your first deposit on the basis that it was an error. Were you able to withdraw it in full? Didn't they apply the minimum wagering rule before being able to withdraw? Please provide us with the rest of the details.

I wasn't able to withdraw at all. My Roobet account only had one withdrawal in total, and that was $16 (yes, no zeros) in order to collect some funds for the situation I am currently in (my son's surgery).

I don't blame them for the mistake I made, but I am trying to get a common sense from them to credit the funds they claim they don't have access to, yet they do (as seen above).

If I mistakenly sent funds to some non-existent wallet or made a typo, their response would've been fairly accepted, but I sent the money to right wallet/contract address, but to an unsupported currency at a time. Now that they support and from what we've seen, have access to the funds, I don't think them not willing to credit funds is ethically/morally correct.

The funds you sent by mistake were initially sent to an address whose private key is held only by Roobet itself. It's not true that they don't have access to these assets, but rather that the system doesn't support the network and therefore cannot handle the issue automatically. Even after Tron network was implemented, handling your issue still requires manual intervention because the system is also not configured to handle funds deposited before Tron support was enabled. Note in the email that they mentioned refunding your initial deposit from their own pocket.

You should also be aware that manual intervention will require assigning an additional task to someone from the finance department, who will incur an additional fee that will be deducted from the refund amount. The $6,000 may have been deemed insufficient to cover the cost of a manual refund, and they are not obligated to do so under the terms of service you agreed to during the registration process.

Just move on and forget about the money and try never to do the same mistake again. Some lessons cost more than expected.