So if you get any email from any party asking for a code or seed phrase from you, never share it, be it from a cold wallet or Hot wallet issuing company, beginners who enter this industry are much more easily fooled, so I suggest you be careful.
Even if the email is from the official wallet owners I can't be that stupid to share my phrase with them, my phrase is personal and its something which I should treat as such, most of such scam attempt emails are always successful when they meet those who are a bit less security conscious or are always in a hurry to attend to what they believe its real… the rule is never share your phrase no matter who asked for it.
Bitcoiners have gotten more than enough awareness that it is beginning to sound awkward to me when people fall for some kinds of scams that are very easy to avoid. By now, everyone should know it as a common knowledge that you don't disclose your seedphrase under any circumstances to anyone. You can't even save it as a screenshot in your phone. I don't even want to believe that some of these victims are hypnotised into giving out private information. Whatever the case may be, they should always seek a second opinion from trusted sources if they are confused about anything relating to their Bitcoins