Well... I'll beg to differ. Normally, people will go to a length and try to find ways to get what's rightfully theirs if they're not the wong one instead of sitting idly for almost eight months. Simply googling "BK8 scam" will pull the forum into one of the top-most result. You accidentally found this forum after that long duration... makes me wonder what efforts had you exhausted.
But, a more pressing concern following that 238 days is that they can't explain the matter due to the age of the case. In my previous post addressing them, following their PM to me with a proof to substantiate their claim, I told them that though it did substantiate the claim, it doesn't explain. And now upon noticing that the case was from eight months ago and you just bring it here now, I understand when they said they can't show me the explanation of the flag given by the provider, because it's no longer on the record.
I didn't even know that you can create complaints about casinos. Just like I didn't know that casinos can not pay!
It turns out that the provider issued some kind of flag. Which I am sure is wrong. But we don't know what is in this flag, because it was so long ago...
Do you understand how important this information is?! Several lines of text. Minimum memory size. What is the logic behind not saving such important information???
Or do they just have nothing to present to you and come up with such nonsense...
if these were amounts 1000 times more. And I would have a reason to hire a lawyer and go to a real court. Is 238 days a lot? Is there even one crime in the world for which the statute of limitations is less than a year?
Now the bookmaker is asked specific questions, and they refer to the statute of limitations of the case???
Absurdity after absurdity. At first, they refused to pay me after the 4th deposit and only when my account started winning. And now they have a flag hanging, but it is not known which one because the case is so long ago...
holydarkness, I see that you want to help me. But the situation is what it is.
I am not sure, but from the outside the situation looks like this - the casino has no evidence, except for the flag, about which nothing is known!? At the same time, they admit that the winnings were canceled! This directly indicates that in this case the casino stole the winnings from the account without evidence!!!
Dear bookmaker representative, BK8.Official, I hope that you cannot assume that I somehow miraculously found out that for some unknown reason, you do not store information about players who were previously blocked! I am sure that this is the most important information for any bookmaker!!! And it also cannot create gigantic amounts of memory. Or do you have so many "abnormal" players that you do not have enough memory to store information??? this is scary... In any case, your position is now extremely unconvincing and I ask you to return my honestly won money to me!!!
The problem here is not the memory space needed to store the flag. Rather you waited for too long to raise your complaint. If you complained right away, they'll send their team to address the matter and double-check the flag, perhaps even argue to the provider. But after this much period, the details from the provider are no longer available. Even if BK8 want to investigate, there were no longer materials to be investigated. Thus, they resort to the initial call, of which I think is kinda justified.
Someone waited for eight months to dispute because they don't know they can raise a complaint? What did you do all this time? I'm seriously asking here because I want to know what have you done and what happened during those time. This is an anomaly on SA board as we're frequenting in people raising complaint for a 24 hours delayed withdrawals. Wait... cross that, there was also a case where someone waited for one year. But focusing on yours, to oversimplify the matters, there is no more things that BK8 can do, the time-window to investigate the flag raised by the provider has gone, the factors that made the provider to raisee such flag were no longer available for them to assess or contest. Their hand were just as tied as yours and us.
Remind me again if your initial deposits has been returned or some were confiscated?
What have I been doing all this time... I just accepted that my winnings were stolen. If you go to this site, there are no options to dispute anything. Also, there is no description that "there are forums that can investigate your case, but hurry up, because you do not have much time for this..." I am completely illiterate in such matters! However, I do not see any reasonable reason to leave me guilty, just because I did not write a complaint the next day! Any period less than a year can not be "too old"
Why do you think that the data from the provider is no longer available??? Is the provider still not used by this casino? There is no logic in deleting such data! As well as referring to the statute of limitations of the case and therefore DO NOTHING! How convenient, referring to the provider...
I ask you to look at this case again. You have my description of the relationship with the casino. They also confirmed all this. At this stage, you think that everything is in order??? Personally, from this moment on, the casino's actions seem extremely negative to me!
But you are an expert in these matters and can admit that I could theoretically have violated some casino rules after the 4th deposit... And you begin to investigate the case. You ask the casino a basic question, to which you receive the answer "we did it because it is correct". But why is it correct, you receive the answer - "it was a long time ago and we cannot verify anything". If you cannot verify anything, then you must admit that this confiscation of winnings without evidence is completely illegal!
Now I do not even know the question, why in the support chat they did not even give me a chance for a review, but when filing a complaint on this site, it suddenly appeared... Just imagine that now we are in court! Imagine that I am sitting as a victim and pointing out that my money was brazenly stolen!!! The casino replies that the client did something that we did not like, but we cannot tell you now what he did. How can you not? but it is not us who are to blame, but our partner and that he deleted the data. Who accepted the deposit??? The casino or your provider??? CASINO! Why does any answer in the style of "our provider decided so" suit everyone???
I ask you not to point out to me anymore that I wrote my complaint too late! 6 months is not a long period at all!
At this stage, I would really like you to invite a representative of the bookmaker. Once again, they recorded that the casino stole all my winnings, but cannot provide any evidence of my violation! Even if this was an obvious mistake, which would have been quickly resolved upon review, the casino simply cannot verify this now. Then how will the casino behave??? Please, bookmaker representative, write your answer again!!! You stole my winnings after the 4th deposit and you have no evidence of my violations (if any), will you insist on yours that the confiscation of the winnings was necessary??? or will you now reconsider your decision???
holydarkness - you ask me "did they return my deposit to me?" Let's count carefully!
If all bets before my account was blocked and withdrawals were successfully processed, count as normal, then it turns out that the problems began only after the last two deposits. Everything that was before my account was recognized as "abnormal" is not subject to revision!!! The last two deposits were 1000 usdt and then another 45 usdt. After these deposits, the casino considered that I violated their rule and decided to cancel my winnings. Thus, my deposits were 1045 usdt, and they withdrew only 152 usdt to me and it turns out that such a favorable (in favor of the casino) mathematics was made based on the calculation of all deposits for the entire period of activity. So at what point were the casino rules violated (if they were violated)? At what point did you already decide that you would not pay me?
I want to draw your attention to the order of things. Everything that was done before the violation, it turns out is not a violation! And if you, Casino, want to seem fair, loudly shouting "we gave back the amount of all deposits for the entire period", then you are wrong in this case too! Because my last deposits, after which I did not receive payments - 1045usdt - and they returned me only 152usdt! No matter how you twist this case, but if you insist that the bets made by me after the violation was recorded should be canceled, you still owe me my deposit!!!