Here is some thread of emails I have sent to
support@mycelium.com with minimal response with the situation I have been facing with mycelium account for over 4 months. I tried reaching them they replied to some of my initial message after some month and for the past two months they haven't replied my messages. Maybe it is time to take some legal action against this fraud company.
Sent: Friday, April 11, 2025 11:33 AM
To:
support@mycelium.com <
support@mycelium.com>
Subject: My celium wallet not sending btc
Hello,
I have been trying to send bitcoin on mycelium account. It's from my iPhone and the v38. It keeps sending it back to my account despite increasing the priority.
Please let me know what I need to do.
On Fri, Apr 18, 2025 at 9:09 PM Tobi Oladeji <
dr.oladeji@outlook.com> wrote:
Hello Mycelium Support Team,
Thanks for your response. I am writing to express my deep frustration regarding an ongoing issue with my Mycelium iOS wallet.
I am currently unable to make Bitcoin transaction on the iOS wallet. In an effort to recover access, I attempted to import my wallet into the Mycelium Android app using my master seed. However, the balance displayed there is significantly different from my actual balance and only reflects transaction history from over four years ago. Just to let you know I only have one account on the wallet so I do not understand why I have the actual balance on the iOs wallet and have about $55 on the Android wallet which is way lower than what I have.
I chose Mycelium because I trusted your platform’s reliability and security. Unfortunately, this experience has left me feeling abandoned and extremely concerned, especially as I have pressing financial matters to attend to.
I urge you to please escalate this matter and assist me in resolving it as soon as possible. Access to my funds is critical, and I would greatly appreciate timely support and clear guidance on how to proceed.
In addition, what exactly is the "technical issue" and how soon do you think this issue will be resolved as it's been almost a year now. A lot of my transactions is tied to this wallet.
Thank you for your attention to this matter. I look forward to your prompt response
From: Mycelium Support <
support@mycelium.com>
Sent: Friday, April 18, 2025 3:37:42 AM
Subject: Re: Fw: My celium wallet not sending btc
Hello,
Currently, we support only 2 types of addresses on IOS, P2SH (Segwit compatible), which start with the number 3, and P2PKH (Legacy), which begin with 1. If you select one of those address types and send your bitcoins there, it will work. However, we highly recommend using Mycelium Wallet on Android as we are currently experiencing some technical issues with the IOS version, and the Android version generally works much better. Apologies for any inconvenience.
Best regards,
Mycelium Team
On Sat, 12 Apr 2025, 09:16 Tobi Oladeji, <
dr.oladeji@outlook.com> wrote:
Please address this issue. This is frustrating and I can't even recover my funds. What is happening ?
To: Mycelium Support <
support@mycelium.com>
Subject: Re: Urgent: I can't send/receive funds on Mycelium wallet
Hello
I am writing to express my deep frustration and disappointment regarding the ongoing issue with my Mycelium iOS wallet, which has remained unresolved for over six(6) months.
Every 13th of the month, the app prompts me to verify my account using my 12-word master seed phrase. I have entered the correct backup phrase—separated by spaces—as required. Despite this, the app repeatedly states that the phrase “does not match this wallet.” I still have access to the account, which confirms that the seed phrase I’m using is correct.
Additionally, when I attempt to send funds, the transaction ID returns an “Invalid BTC Transaction” message on the blockchain. This suggests a serious issue, either with access integrity or wallet functionality.
More alarmingly, when I use the recovery seed on the Android version of your app, it displays transactions from four years ago and a significantly different account balance—completely inconsistent with my current account.
All evidence points to a serious breach or malfunction on your end. At this point, I no longer believe this is a technical glitch. It appears I have been locked out of my wallet, and I have reason to believe that my funds have been misappropriated.
Let me be clear: I will not allow this matter to be brushed aside. My legal representatives are already reviewing the situation, and your organization will be hearing from them shortly. I intend to pursue this until I recover my funds in full—and more if necessary.
The lack of support and transparency from your customer service team is unacceptable. I urge you to take this seriously and respond promptly with a resolution.
Sincerely,
Sent: Thursday, June 12, 2025 9:39 AM
To: Mycelium Support <
support@mycelium.com>
Subject: Re: Urgent: I can't send/receive funds on Mycelium wallet
Hello,
Good morning. I am still awaiting response from your team concerning my situation. This is being over two months and my situation has not been resolved.
This is unfair, imagine it was you in my position, how would you feel about trying to reach your customer services and it is been unresponsive for the past two months and you have you money locked in your app ?
Best regards
Sent: Tuesday, June 10, 2025 2:04 PM
To: Mycelium Support <
support@mycelium.com>
Subject: Re: Urgent: I can't send/receive funds on Mycelium wallet
Hello,
I'm still awaiting a response on how to retrieve my funds. This is unfair as you have been ignoring my messages. I do not understand why your team have decided to do this on your customers. I leave with regrets everyday that I used your wallet for my bitcoins.
Sent: Monday, June 9, 2025 11:14 AM
To: Mycelium Support <
support@mycelium.com>
Subject: Urgent: I can't send/receive funds on Mycelium wallet
Hello Mycelium Support Team,
I am writing to express my deep concern regarding the unresolved issue I’ve been experiencing with the Mycelium app for over four months now. Despite multiple attempts and following all the troubleshooting steps provided by your team, the issue remains unresolved.
The last correspondence I received from your support team stated:
"Hello,
Don’t worry, your funds are not lost. Can you please provide me with some details such as the version of Mycelium Wallet that you are using, as well as the make, model, and OS of your Android phone? Thanks!"
In response, I promptly provided the requested information:
iOS Device:
• Model: iPhone 11
• iOS Version: 16.3.1
• Mycelium Wallet Version: v38
Android Device:
• Model: Samsung Z Fold3 5G
• Android OS Version: 15
• Mycelium Wallet Version: 3.18.2.0
Since then, I have not received any further communication or support, and the problem persists. As a customer who entrusted your platform with my funds, this prolonged delay and lack of follow-up are both frustrating and deeply disappointing.
Please treat this matter with urgency and provide a definitive resolution or next steps. I am eager to have this resolved as soon as possible.