Quote from: leo996 on July 15, 2025, 10:37:04 AM

Hi everyone, I would like to report a "scam" that happened to me. On 13/07 I have place a bet on: Ceuta - UD Leiria.

Match informations:
- x2 half
- 40 minutes each half
- 1st half score: 3 - 0
- 2st half score: 1 - 1

As I'm always looking on 2-3 sources before place a bet, I ensure that the match format was x2 half of 40 minutes each. So after 1st half end, I just get the bet payed so I withdraw the money. Then 1 hour later, they voided it saying: the match format was changed so my account get in negative balance.

The void reason (by their answer) was: match format was changed.

Even if I cannot understand "match format was changed" due to three reasons:
1) Match started with x2 half of 40 minutes each (so it wasn't "changed")
2) There's no limits in this format rules (such x 45 minutes at least): https://i.ibb.co/5Xxv1NH9/gsd1.png
3) My bet was on a friendly match (it ended after 80 minutes): https://i.ibb.co/hFs4wyKL/gsd2.png
4) Why they let us bet on match that gonna be voided anyway? Is maybe because in-case we lose is okay, if we won is voided?

Bet proof: https://i.ibb.co/m5LYdTGw/1a.png

Sources:
- Flashscore
- Google

Did this happen to someone else?

Roobet voided your winning bet due to a "match format change" even though the match played as scheduled, which is unfair and suspicious...