Quote from: holydarkness on July 16, 2025, 09:17:15 PM

Quote from: Tuertle on July 16, 2025, 08:25:15 PM

Quote from: holydarkness on July 16, 2025, 08:08:44 AM

Can you please help clarify whether the account KYC is still pending [and thus the withdrawal too, as it waits for KYC to be done] or it's completely verified and the withdrawal is still pending? An image showing that the level-3 KYC is done and verified will be very appreciated.

https://gyazo.com/176b48661d53d998319cec7bad7f49b6
https://gyazo.com/42e57899c6cc6414bd719aec048d3d99

I think the L3 verification said completed on like the second day? but the withdrawal is stuck in review.

I see. Thank you for the added information. Let me try to page someone from Shuffle and bring this situation to their attention, see if we can get a better understanding from their side and get them to address this.

Thanks, I appreciate it a lot!