OP, mind to give me your UID? I'll try to get to know what happened better, from the other side. By PM is fine, if you prefer it to stay private.
Hello, holydarkness, here's my UID: 16561766. Thank you so much for offering your assistance with my situation. Please let me know if you need any further information from my side.
Noted, thanks.
I'll page them and will update you once I heard back from them. I'll appreciate a bit of extra patience while I work this out with my contact.