is shifted to the player...
The player cannot know whether or not the casino has a license to operate a service in a particular country, it is not public information, it is really the responsibility of the casino if it operates these services in a given country, it must be legally responsible for being able to operate them. Regardless of the fact that my previous account passed KYC verification without any problems, and they allowed me to use their services in my country (I cannot know whether they are breaking the law or not, if I do not know whether they have a license or not).
They can't write whatever they want in their terms and conditions (that you have to wear a black T-shirt with their logo when playing, otherwise you risk having your winnings confiscated). They have to adhere to some legal framework and be responsible for THEIR services.
If you wished to go with that step above to escalate to legal matters, though, by all means, kindly tell me so I can allocate my time better with other cases and drop yours, as it'll be out of my and my contact's hand and shifted to legal department.
Of course, we would prefer to take some kind of amicable path.
Please let us know how BC.Game views the whole situation, or how they propose to resolve the situation, because an agreement may not be reached through official channels. Thank you very much