Withdrawals will remain seamless, no need to contact support each time. We're working to ensure smooth transactions across networks. Online support is coming soon; for now, reach us at
support@alpha.casino.
This is the first time I see a casino's personal representative asking customer not to contact customer support!
If customers contact you, it's because they are having problems and need your help.
"Seemless withdrawals"! as far I can see from the messages on the chat box, users are still complaining about issues related to their deposits not being credited and withdrawals not being processed.
You’re right to say that as many times as you could.
The customer support system is an integral part of any business or organization. Every now and then, customers are bound to have some challenges, some of which may be as a result of their ignorance or not properly taken steps to using the packages or even, having to understand what a particular package is about and at other times, it could be due to a fault in the system.
The support is the one means to get these resolved. In fact, it should be the strongest part of the company and in the event where a line needs to be worked on, an alternative should be readily available to take and resolve complaints.