Quote from: nc50lc on July 14, 2025, 09:03:20 AM

Quote from: lightsun47 on July 13, 2025, 08:49:43 PM

Furthermore, when I checked my account, there are only TWELVE (12) phrase words this time instead of my old SEVENTEEN (17) which I actually provided my account password.
-snip-
Is there any other way to retrieve my BTC using my 17 word phrase words?

That 12-word backup phrase is different,
It's your updated wallet's BIP39-compatible seed phrase that is a backup of the new HD keys that your wallet generated as you login to the new version.
Your 17 words backup, on the other hand, is just a backup of your account login credentials. (Password and WalletID)

If you're expecting any balance from your wallet and if it's not caused by faulty wallet synchronization;
It could be in the non-HD addresses below your "Wallets and Private Keys" menu in the Settings.

The problem is, if there's no other addresses/keys there; only them [Blockchain(dot)com] can help you with it since that 'wallet.aes.json' file that's associated with your login credentials has been sitting in their server and nowhere else.

Is this your solution when you said you stand by your first reply?