As I mentioned before, currently the only way to contact them is through email support, and if you've already submitted a complaint, you won't get a response because this has been going on for a long time, even when they were still very active.
Regarding withdrawals, I can see that they will take a long time to process. You just need to be patient, as there's no way to know when you'll receive them.
I get why so many people keep asking in this thread regarding their team since they are desperate to try and recover what they are rightfully owed, but it's pointless since they pretty much quit this forum completely as you pointed out yourself.
They are hemorrhaging users at a rapid rate these days and it's best to avoid playing here currently since they've fallen a long, long way.