If e be say any bank wey dey do anyhow you come drag dem for social media say dem go attend to your demand e make sense like dat na.
Not just drag the to bank but make sure you threaten them with CBN. Even if you do not take it to socialedai but threaten to report them to CBN and you are right, they do not use it to joke. They will refund you as fast as possible and possibly still message you that your account as been credited to Brig your notoce to it. I have someone did this to threaten the bank and they refund him very fast.
People wey still dey keep their money sef na i dey pity because for a very long time now my foot never step enter bank premises not to talk of entering inside a banking hall.
Worth knowing that Moniepoint and Kuda are micro finance banks, although Opay and Palmpay are fintechs.