Well I'm surprised to see that the KeychainX team is reply to messages with more information about their service.
One thing clients want to see is the trust and reliability to get a result from your service especially when it involves huge amounts of money. Since your company already have an address and head office, I think that is fine and it shows that your service is very serious about help long clients to recover their lost funds.
It is interesting how that keychainX is paying attention to the questions being asked on the forum this is a sure quench of the thirst of people wanting to know more about their services and what it has to over and one important thing to be put into consideration Is how much this services can be trusted.
People are in need of solutions to there problem but then a careful and systematic approach to this problems are required in order not to cause more problem in cause of solving an existing problem