Dear holydarkness,
I wanted to provide an update regarding BC.Game's response. I finally received an email from them today (or yesterday, depending on when you received it).
They stated that my account reactivation request has been declined because "your account has been flagged as compromised, meaning that unauthorized access has occurred." They mentioned this decision was made with my security in mind.
I find this explanation quite perplexing. My only action leading up to the account block was a legitimate attempt to withdraw my own funds. I have no knowledge or indication of any unauthorized access. This is the first direct response I've received in six months, and it still doesn't offer any concrete solution for accessing my held funds or provide specific evidence of this alleged compromise.
I've already asked them for specific details or evidence of this "unauthorized access" and a viable path forward to either reactivate my account or retrieve my funds.
Thank you again for paging your contact and for your help in navigating this. I'll keep you updated on any further developments.
Thank you for updating me. I'll urge you to relax and don't panic, though I believe it's easier to say than done.
I remember perfectly [though not with clear details] that similar situation happened in the past, and this "lock out" is simply to secure your account. You've reached to the correct division, recovery. I'll try to give follow up to my contact on compliance, though, see if they can help expedite resolution of your account recovery.
Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.