Thank you for updating me. I'll urge you to relax and don't panic, though I believe it's easier to say than done.
I remember perfectly [though not with clear details] that similar situation happened in the past, and this "lock out" is simply to secure your account. You've reached to the correct division, recovery. I'll try to give follow up to my contact on compliance, though, see if they can help expedite resolution of your account recovery.
Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.
Yes, I've heard from them, and were talking with them about it. Uhh... though my contact is re-inquiring to the security department, I think it's not as easy as it looks. Do you remember the situation when you made that withdrawal? New device? When you're abroad, perhaps? Anything that you think can help us understand why you tripped their alarm and triggered the lock?