Edit: OP, this is what they told me to do next, verbatim, suppose you're willing to get verified:
If he is willing to complete full KYC verification and Step 1 was submitted correctly, we will review his case for potential reinstatement. He needs to contact us via email
risk@betfury.com.
However, if any information is found to be false or the user is unable to provide the required documents, the request for reinstatement will be denied.
2 days since i sent mail them and no reply
Day 0, actually, You sent them an email by weekend. They don't specifically tell me how long is their response time, but I think it's safe to assume the acceptable timeframe is 7 working days? If not 14? Let's wait, see, and keep us updated if you get any movement from your side. I'll bring this topic back to my contact's attention if by next week if you haven't hear even a confirmation email from them.