I believe there is a misunderstanding from your side here. I am not in interest to discuss further whether your accusation is valid, their counter-accusation is valid, ToS was broken, a combo was wrongly voided, a combo was rightfully voided, or anything else. I am here simply to bridge you both to a number.

I don't want to sound rude, and I am not trying to be rude, I simply state plainly what I have in mind: it's either you take what they offer, counter-offer with something reasonable from the range they offer so I can ask them to reconsider [I don't think they will], or find someone to adddress all of those paragraphs you write above.

Anything beyond that, is out of my hand.