If something similar had happened to me, I would never have been able to cope with the situation in the manner you have. For any issue that has been ongoing without a resolution for a whole year, a lot of patience is imperative.
I hope your issue is concluded as soon as possible.What I fail to understand is why almost all of the casino/gaming websites that run signature campaigns here are willing to spend thousands of USD$ every month yet they cannot be bothered to directly address reputational matters and scam accusations that are made against them. It seems as though they are happy to use the forum to promote their business yet they hold all allegations (made against them) in contempt to the point they do not even want to address them.
I accept there could be numerous reasons for them not wanting to divulge private information (and data) in a public forum but they can at the very least engage with their customers when they have scam accusations.
1 year celebration, still not paid, rollbit still claiming investigation is on-going and refusing to pay me.