Quote from: Mahdirakib on Today at 06:38:43 AM

Quote from: AHOYBRAUSE on Today at 02:12:58 AM

The crazy thing was, as it was mentioned on stream as well, what if this didnt get recorded. I mean without proof of this happening what can you do as a player?

Human error can happen at anywhere, it doesn't matter how professional a person is. Most of the gambler don't record the screen when they play in casinos. The casino team will obviously deny the claim of a user if he/she complains about such error without having the proof. Only the casino team or game provider can solve the issue here by keeping the screen record of those live games for 24 hours at least. As far as I know, popular 3rd party game providers usually keep the screen record of the game for dispute resolution.

That would be nice if it would help to find a compromise.

Because clearly, the platform must step up in this situation.