Yes, I was online and at that moment I was choosing an event to bet on. I wrote to support via e-mail, I attached a screenshot of their response.
I have reviewed your account and I see that it was banned due to a breach in our Terms of Service.
Although it's difficult to take sides because you are the one alleging now, we can't know your sincerity in terms of what you might or mightn't have violated, except for the messages you posted. However, if they didn't specify the reason why you were banned, then you might have just been one of their victims, the casino is so irreposible.
Online businesses are like that, casino needs stricter regulation. Even if it's a better-regulated financial market, some accounts would be targeted for fraud, while others would work fine. This is for them to cover their irresponsibility so that everyone will not unanimously tag them as fraud. Legal scams are everywhere!
Continue to call them out on various media. You may also try
https://casino.guru/ for recovery.