Quote from: aylabadia05 on Today at 04:19:45 PM

Quote from: kawetsriyanto on July 21, 2025, 10:30:55 PM

Currently, there are many issues handled by the team. I'm not surprised if it takes a lot of time. The team can't make a careless decision, that's why they need to gather some valid information firstly.

It is important for those who complain about the obstacles experienced by users to be patient and give the team time to investigate where the problem lies so that both the affected users and the team can maintain a professional attitude.
Even a single reported issue may require significant time, not to delay the process but to avoid hasty decisions. This approach is often not well-received by those who have reported issues, and many reporters may assume that the casino is not taking responsibility.

The problem is not that the casino had a lot of issues reported by the gamblers and they found it hard to resolve them on time and many of them are delays. The point is why there are so many issues at the first place Huh

If a lot of users are experiencing issues simultaneously, there is something wrong at the casino end and they should focus on getting the root cause fixed, rather than delaying the resolutions and making excuses for too many problems reported.