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Their clients/ customers needed 72 hours before this incident to withdraw their funds, or did they create/apply it after the incident?
This measure is applied after incident, I have used the exchange before, I'd receive amount in my bank account minutes after making withdrawal request.
If it's something "new", then we all understand their issue with withdrawals. And this time frame is only for fiat currencies or affects crypto as well? Cause fiat withdrawals are different from crypto ones.
That timeframe only applies to fiat withdrawals. Crypto withdrawals went live only recently and to limited number of users [1], no idea how long they take.
[1]
https://x.com/CoinDCX/status/1947625176008687787