Right now, I am unsure what to make of it as I do not know when it was sent. Was their reply sent after the refund was processed or was this sent to explain why they will not be making any payments? If it is the latter, I would not surprised because BC Game seem to have lost credibility.

If it is the latter, I would not surprised because BC Game seem to have lost credibility. Their reputation has gradually declined to the point we are seeing the current mess they find themselves in. If that were the case, unfortunately it would mean your issue still remains unresolved (even though BC Game would claim you have no case because of alleged breaches of terms and conditions).

Right now, I am unsure what to make of it as I do not know when it was sent. Was their reply sent after the refund or was this sent to explain why they will not be making any payments? If it is the latter, I would not surprised because BC Game seem to have lost credibility.