I am here to report my experience with freewallet.org (Ticket #548505) they held more than 63K USDT of my money and refused to give it back to me since 18th January 2025, although I passed KYC verification in 3rd March 2025, and they formally informed me of that, 6 months has passed since they deactivate my account and every time I provide what they request, they either ignored it or come up with a new demands.
Out of everything, I am just curious: why have you stored such a big amount with Freewallet? Were there any extra facilities for storing your funds there? I don't want to hurt you, but I'm asking out of curiosity since the amount of $63K is big for me. I won't trust any exchange or web wallet with such an amount. I have learnt a lesson from Binance about storing funds in custodial wallets. The slogan not your key, not your coins, and this is the example. Hope others will take a lesson from you.
I appreciate any advice from members or anyone with experience or useful information to help me get my money back.
Unfortunately no one could help you. Because they don't care about their forum reputation, there are so many red tags on their official account, including flags. You can create sounds on their social media. Comment on their public post and make a post about their scam. So more people will see that, and they might notice your issues. Still, I don't expect a resolution, but you can try.