Out of everything, I am just curious: why have you stored such a big amount with Freewallet? Were there any extra facilities for storing your funds there? I don't want to hurt you, but I'm asking out of curiosity since the amount of $63K is big for me. I won't trust any exchange or web wallet with such an amount. I have learnt a lesson from Binance about storing funds in custodial wallets. The slogan not your key, not your coins, and this is the example. Hope others will take a lesson from you.
Unfortunately no one could help you. Because they don't care about their forum reputation, there are so many red tags on their official account, including flags. You can create sounds on their social media. Comment on their public post and make a post about their scam. So more people will see that, and they might notice your issues. Still, I don't expect a resolution, but you can try.
I did that because I used to trust them, big mistake I know, and I am still paying its price for the last six months from my health and mental state. something I don't wish anyone would face.
and yes, unfortunately, it seems like no one cares about them, and that's what made them still steal people's money until this day.