If that reply above is received once you sent email to recovery [and suppose that email is a reply
from recovery@bcgame], I believe it's a simple interdepartmental-misunderstanding where my contact has arranged for the refund, but perhaps the recovery team mistaken your email as someone else's. I've nudged my contact, and ask them a specific subject you should send your email under, so the team will know it's you.
Yes, that's exactly the response from recovery@bcgame to the request for a refund of deposits with the specified amount and address, the return of which was agreed here. (I described the situation in the request and linked to the forum here).