Quote from: cendaaa on Today at 06:28:33 AM

Quote from: holydarkness on July 24, 2025, 06:13:10 PM

Quote from: cendaaa on July 24, 2025, 04:21:48 PM

What should I think about this answer??
https://ibb.co/5WkyN2Bd

If that reply above is received once you sent email to recovery [and suppose that email is a reply from recovery@bcgame], I believe it's a simple interdepartmental-misunderstanding where my contact has arranged for the refund, but perhaps the recovery team mistaken your email as someone else's. I've nudged my contact, and ask them a specific subject you should send your email under, so the team will know it's you.

Yes, that's exactly the response from recovery@bcgame to the request for a refund of deposits with the specified amount and address, the return of which was agreed here. (I described the situation in the request and linked to the forum here).

So, I think it's safe to say it's indeed an interdepartmental miscummunication. We can try to fix this. OP, mind to share me your email address by PM? My contact will need that to zeroing into your email and check and perhaps put things in motion.